Help Center
How can we help? 👋

Setting up your wallet

Before you start your selling journey with Paperclip, you have to set up your wallet. Don't worry, it's super simple. You'll be prompted to do this the first time you add an item for sale, but you can also do this later via your wallet here.

In the iOS and Android apps, you can access your wallet via Profile > Balance > Payment Setup.

Setting up your wallet

First off, we will ask you to confirm a few details; just type in your name, date of birth, nationality and country of residence and press 'Save'.

You will then be asked to add a photo ID. Just take a photo of either your passport or driver's licence and upload by pressing the button when prompted.

Next, we will ask you for your bank details so you can withdraw money once you have made your first sale - how exciting...

P.S. we never share your details. They’re only used by our payment provider for your withdrawals.

Press 'Save' and you're all good to go.

You can make changes to your details, check your balance and view your payments history on the My Wallet page at any time.

Additional Verification and Know Your Customer (KYC) checks

Although you can buy and sell freely on the marketplace without doing so, if you'd like to withdraw your Paperclip wallet balance you will be required to complete your profile with additional information. In accordance with UK anti-money laundering regulations, and our payments provider (MangoPay), we'd like to again remind you that Paperclip requires you to provide a photo of either:

UK Driving License

Passport

This information is stored securely by MangoPay, and is not used for anything other than to verify your identity.

 
 
Did this answer your question?
😞
😐
🤩