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How do payments work?

Paperclip uses a secure online payments provider (MangoPay) for debit and credit card transactions on the marketplace.

Selling an item

There are two ways in which you can sell an item: Either the buyer can 'buy now', which will notify you via email and push notification of a transaction - or you can receive offers for your item; after you have received an offer on an item, and you accept it, you need to confirm the trade by pressing the 'Accept Offer' button. After that, nobody else will be able to table a bid for the item in question.

Once delivery has been agreed and the item begins its journey to the buyer, you can mark the item as 'Dispatched'.

When the item has made its way to the buyer, they mark the item as 'Received'.

Once the item has been received, or 5 days have elapsed since the item was marked as 'Sold', the funds are released your wallet. Once the funds are released, they can be withdrawn to your stated bank account. Until the item is marked 'Received'/5 days have passed since the item was sold, all funds are held in escrow.

You will need a valid UK passport, driving licence or provisional licence to make withdrawals to your bank account.

Don’t forget to leave ask the buyer to leave a review, we want our best sellers to be rewarded and to create a trusted community.

Buying an item

Once you've paid for an item on Paperclip, the seller has up to 5 days to send off the item and mark the transaction as 'dispatched'. If the seller does not do this within 5 days, the funds will be refunded to the buyer.

Note: you are not able to mark an item as 'received' within 48 hours of the item being marked by the seller as 'dispatched' - this is for security reasons in case of fraud. As the buyer, you will have 5 days from when the item is marked as 'dispatched' to dispute the transaction (in case of non-delivery or the item being broken or not as described). If you dispute the transaction within those 5 days, you may receive a refund.

What if something goes wrong for either the buyer or seller?

If there is a problem, either from the buyer or seller, you can raise a dispute. You can contact the team at Paperclip HQ directly at:

Once the dispute is raised, the team will investigate the matter within 48 hours. In most cases, funds will be refunded either side.

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